?Pay your bill in stages
We may be able to help you by letting you pay your bill in instalments. If we agree, the amount owed can be repaid over a set period of time. Any new charges must be paid when they are due.
Your income goes directly to help pay your bill
Depending on your circumstances, we may be able to use some of your wages, salary or benefit to directly pay your bill (this is called Income Redirection). This may make things easier for you, as it may be possible to pay a regular set amount.
Smooth your payments and keep things the same each month
We may, depending on your circumstances, be able to take the highs and lows out of your yearly electricity costs so that you pay the same amount for your power each month. We can also add on to this any debt you owe. We’ll keep an eye on what you’re actually using and re-adjust your monthly payment if required, so you’ll never be paying more than you need to.